TJM HunterValley - appalling service and incompetent fitters

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Lees
Member
Posts: 7
Joined: Wed Jun 05, 2019 6:11 pm

TJM HunterValley - appalling service and incompetent fitters

Post by Lees »

Hi all, I thought I would share my experience with this store with you all so that you could avoid the pain I have had to go through.

Nothing against TJM products, but this store provides absolutely appalling service and incompetent fitters. I spend over $6000 with these guys and they were able to screw up, brake and damage every single thing they fitted. I ordered roof racks, a UHF radio and a dust seal kit for my ute. They drilled a hole through my brand new Rhino Rack Pioneer platforms without even considering if I wanted a hole drilled into it. No, I don’t want a hole drilled through my roof racks. Got home and found that one of the legs on the Pioneer platform had come loose and started rubbing on my utes roof. Antenna cable for the UHF radio had been damaged during install and I could see the internal wiring. They also didn’t install the spring washer when mounting the antenna, so this had already rattled loose. UHF head unit was held in place by a cable tie because fitting the mounting bracket was too difficult. The UHF cable was also squashed in between the head unit and the bar they cable tied it to, so this will surely rub through and damage the cable. Antenna folding bracket didn’t work because they couldn’t fit the bracket and the antenna properly. Aeroklas canopy dust seal kit installed by what must have been a blind bloke as the tub liner was cut all over the show and now has big gaps and sharp edges on it.
When I then challenge the store manager on this I got the run around for weeks, nobody calls me back, no interest in fixing what they broke, absolutely appalling service. Finally spoke to the owner and he promises to fix it all, cool. Nice enough bloke, had a good talk when I dropped the car of to get fixed. Pick the car up, they fixed the broken bits, but now they ripped of the bracket for the tub liner and drilled holes into the cross member when the owner said that they were not going to do this.

Seriously, take your money elsewhere. I have paid a lot to get quality products for my car, only to have them installed by incompetent people, damaging my car and these products in the process.
Lees
Member
Posts: 7
Joined: Wed Jun 05, 2019 6:11 pm

Re: TJM HunterValley - appalling service and incompetent fit

Post by Lees »

Some photos of the work
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Trublu
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Joined: Thu Oct 24, 2013 12:54 am
Location: Melbourne

Re: TJM HunterValley - appalling service and incompetent fit

Post by Trublu »

Maybe this mob might have a resolution to your problems.

https://www.fairtrading.nsw.gov.au/buyi ... or-repairs
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